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Alameda CTC Agreement No.A16-0063 EXHIBIT C (cont.) MASS TRANSIT PROGRAM PERFORMANCE MEASURES Performance Measure Performance Metric and Evaluation Corrective Action Potential Standard Horizon Improvements to and Method Correct Deficiency Ridership/Service Utilization Change in annual ridership and Annually via N/A N/A - Annual Ridership passenger trips per revenue vehicle Performance - Passenger trips per revenue hour/mile and qualitative Report vehicle hour/mile explanation for possible reasons On-time Performance:System - Average on-time Annually via Any agency not Through the wide Average and Key Trunk performance based upon the Performance meeting this target deficiency plan, Lines mode of transit with a target Report must prepare a identify any On time performance of transit of 75%to 90%or based on deficiency plan with corrective actions, system the transit agency's adopted short-and long-term responsibilities,and performance goals and actions to correct,and funding standards explain what would be opportunities to - Agencies are expected to required to provide improve system maintain or increase on-time this level of service. performance. performance annually The deficiency plan should include the involvement of agencies that have jurisdiction over areas that may be impacting transit performance, where applicable. Travel Time Average speeds at least 50 percent Bi-annually via Any agency not Through the Speed and reliability(peak vs non- of prevailing auto speed or Alameda meeting this target deficiency plan, peak)of key trunk lines(bus operators maintain or increase speed annually CTC's LOS must prepare a identify any only) Monitoring deficiency plan with corrective actions, Report short-and long-term responsibilities,and actions to correct,and funding explain what would be opportunities to required to provide improve system this level of service. performance. The deficiency plan should include the involvement of agencies that have jurisdiction over areas that may be impacting transit performance, where applicable. Cost Effectiveness Maintain operating cost per Annually via Any agency with N/A - Operating Cost per Passenger passenger or per revenue vehicle Performance significant increase in - Operating Cost per Revenue Vehicle hour/mile;percentage increase less Report costs must provide an Hour/Mile than or equal to inflation as explanation measured by CPI Transit Fleet State of Good - Maintain or increase average Annually via Any agency not N/A Repair distance between break Performance meeting expected Distance between downs or road calls Report performance must breakdowns/service - Maintain or reduce the provide an interruptions number of missed trips explanation - Missed trips - Miles between road-calls Service Provision - 15 minute or better Annually via Any agency not N/A - Frequency and service span on frequencies on major performance meeting expected major corridors or trunk lines corridors or trunk lines:10 report performance must - Revenue hours minute or better frequencies provide an Revenue miles during weekday peak periods explanation and a - Service span of 7 days/week, description of how 20 hours per day service provision will - Maintain or increase revenue be met in the future hours/miles Page 15 of 16