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Alameda CTC Agreement No.A16-0063 <br /> EXHIBIT C (cont.) <br /> PARATRANSIT PROGRAM <br /> PERFORMANCE MEASURES <br /> Performance Measure Performance Metric and Evaluation Corrective Action Potential <br /> Standard Horizon Improvements to <br /> and Method Correct <br /> Deficiency <br /> Service Operations and Track number of individuals Annually via N/A;Report on N/A <br /> Provisions served by program. Compliance ridership or service <br /> Number of people served or - Service types such as ADA Report and data. <br /> trips provided mandated paratransit,door- Program <br /> to-door service,taxi Plan Review <br /> programs,accessible van <br /> service,shuttle service,group <br /> trips,travel training,meal <br /> delivery <br /> Cost Effectiveness Maintain cost per trip or per Annually via Any agency with Develop <br /> Cost per Trip or passengers Compliance significant increase corrective actions <br /> Cost per Passenger - Service types such as ADA Report and in costs must <br /> mandated paratransit,door- Program provide an <br /> Total Measure B/BB program to-door service,taxi Plan Review explanation <br /> cost per one-way passenger programs,accessible van <br /> trip divided by total trips or service,shuttle service,group <br /> total passengers during period. trips <br /> Note:The Paratransit Program Implementation Guidelines contains additional listing of pegrormance measures by program type. <br /> Page 16 of 16 <br />