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Date Implementation Line Item Description Format Responsible Party Phase Ongoing Staff OpenCounter will maintain help OpenCounter Support resources available during Business Hours (g AM-5 PM Pacific)at its offices and will be reachable by phone,email and in-app messaging as well as its knowledgebase at help opencounter.com 2. Acceptance Testing When an implementation milestone is ready for use and testing,OpenCounter will notify City and City will commence acceptance testing of the implementation milestone,with such assistance and support as necessary from OpenCounter personnel. The acceptance test("Acceptance Test")will be conducted solely for the purpose of demonstrating that the deliverable or functionality performs in accordance with its specifications set forth in the applicable documentation("Acceptance Criteria"). The Acceptance Test will be in a form mutually agreed upon between the parties, and will be completed within five(5)business days of the date upon which OpenCounter informs City that the deliverable or feature is ready for use("Acceptance Period"). If the implementation milestone passes the Acceptance Test,City will promptly so notify OpenCounter in writing ("Notice of Acceptance"). If the Implementation Milestone does not pass the Acceptance Test, City will notify OpenCounter, in writing, prior to the expiration of the Acceptance Period,specifying in reasonable detail in what respects the Implementation Milestone has failed to meet the Acceptance Criteria("Notice of Rejection"). OpenCounter will promptly correct any deficiencies set forth in the Notice of Rejection, and City will have an additional Acceptance Period to repeat the Acceptance Test. The implementation milestone will be deemed accepted by City upon the earlier of(i)the issuance by City of a Notice of Acceptance,(u)the use by City of the implementation milestone in production or(iii)the expiration of the applicable Acceptance Period prior to the receipt by OpenCounter of a Notice of Rejection(each of the foregoing shall constitute"Acceptance"). 3. City Responsibilities and Level of Effort Commercial Development is a complex project involving multiple departments across the City. It is critical to the project schedule that City staff are engaged throughout the project in order to ensure successful outcomes. It is also important that stakeholder roles are defined so that decisions can be made effectively and efficiently during the execution of the project. Pleasanton Economic Development Department will serve as the project sponsor("Project Sponsor"). The Project Sponsor will appoint a project owner("Project Owner")as the key executive for the project, and a project manager("Project Manager")to facilitate ongoing project administration. The Project Owner will be responsible for accepting project deliverables per the Acceptance Criteria defined above as well as providing strategic oversight for the project. OpenCounter+Pleasanton,California Master Services Agreement �5