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The Project Manager will provide access to required data and resources,facilitate calls and meetings with City <br /> staff,and provide assistance and support during on-site visits and training sessions.OpenCounter will provide bi- <br /> weekly updates during the timeframe outlined in the Implementation Plan described above. <br /> The Project Manager will also facilitate calls and meetings with City Subject Matter Experts("Subject Matter <br /> Experts")in specific permitting verticals and provide assistance and support with communications with Subject <br /> Matter Experts. <br /> Subject Matter Experts time commitments will be limited to Project Update calls on an as-needed basis and <br /> during the verification of content during defined Acceptance Testing periods defined in the Implementation Plan <br /> above. <br /> 4. Training <br /> The goal of the project is to build a site that will be easy for citizens to use, and for City staff to administer.To that <br /> end, OpenCounter will offer training sessions to educate Department staff on the tools,technologies,and best <br /> practices of the various components of OpenCounter. <br /> Three(3)training sessions will be offered as part of the engagement.Three(3)will be offered via online video <br /> conferences.Training sessions will be 6o minutes each. <br /> The schedule for the training sessions will be determined by OpenCounter and City project staff and defined <br /> during the Project Management Phase of the Implementation Plan outlined above. <br /> OpenCounter maintains online documentation to explain the functionality of the software. Documentation will be <br /> updated to reflect new features.The documentation will be accessible through the following links: <br /> a https://help.opencounter.com <br /> • https://opencounter.com/docs <br /> o http://zoning.io/ <br /> 5. Publicity and Post-Launch Promotion <br /> OpenCounter will link to the City's instance on its webpage,opencounter.com and its Twitter account <br /> ®opencounter.The City will link to the OpenCounter instance from its homepage,departmental landing pages <br /> and in its outbound marketing and promotional materials in order to ensure that the service is easily accessible to <br /> small business owners and entrepreneurs. <br /> OpenCounter and the City will collaborate on a launch press release as well as a mid-year press release featuring <br /> case studies of end users who utilize the tool.These case studies may be leveraged for existing City marketing/ <br /> program materials. <br /> OpenCounter+Pleasanton,California Master Services Agreement 16 <br />