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in the survey that is discussed in a subsequent section; the latter is unfortunately <br /> unilluminated either by the survey or by the focus groups. If the City does not <br /> already know why intra-community public transportation is an issue, this topic <br /> may merit further investigation in the next cycle of research. <br /> How Is the City Doing in Providing General Services? <br /> Almost all of the general services considered in the survey are perceived as <br /> being very important, with public safety predictably leading the way. Job <br /> performance, however, is viewed quite differently, with ratings being lower <br /> overall and assessments of both permit processing and business recruitment <br /> falling below the level of good. <br /> Inasmuch as the importance-performance matrix continues to show that these <br /> two services are underperforming relative to their importance in the business <br /> community, the City may wish to consider how they could be improved. Insofar <br /> as the former is concerned, however, it would appear that the City is already <br /> making progress; a twelve-point increase in ratings is a noteworthy <br /> achievement. <br /> What About City Staff? <br /> Those who have had occasion to contact City staff for reasons other than <br /> permitting appear to be extremely pleased; ratings of the staff are exceptionally <br /> high. Here, we believe it would be clearly appropriate to commend staff for <br /> their interactions with the business community. <br /> How About Connectivity? <br /> Plainly, connectivity is of extreme importance to local businesses; although the <br /> context is admittedly different, it rates almost as high as public safety. Whether <br /> CITY OF PLEASANTON: 2015 SURVEY OF BUSINESS EXECUTIVES <br />