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ATTACHMENT 2 3.5 support prior releases of the Tyler Software in accordance with our then-current release life cycle policy. 4. Client Responsibilities. We will use all reasonable efforts to perform any maintenance and support services remotely. Therefore,you agree to maintain a high-speed Internet connection capable of connecting us to your PCs and server(s). You agree to provide us with a login account and local administrative privileges as we may reasonably require to perform remote services. We will, at our option, use the secure connection to assist with proper diagnosis and resolution, subject to any reasonably applicable security protocols. If we can't resolve a support issue remotely, we may be required to provide onsite services. In such event,you agree to provide us with full and free access to the Tyler Software, working space,adequate facilities within a reasonable distance from the equipment, and use of machines, attachments,features, or other equipment reasonably necessary for us to provide the maintenance and support services,all at no charge to us. We strongly recommend that you also maintain a VPN for backup connectivity purposes. 5. Excluded Services. Maintenance and support fees do not include fees for the following services: (a) initial installation or implementation of the Tyler Software; (b)onsite maintenance and support(unless Tyler cannot remotely correct a defect in the Tyler Software); (c)application design; (d)other consulting services; (e) maintenance and support of an operating system or hardware; (f)support outside our normal business hours as listed in our then-current Support Call Process;or(g) installation,training services,or third party product costs related to a new release. Requested maintenance and support services beyond those outlined in this section will be billed to you at our then current rates. 6. Current Support Call Process. Our current Support Call Process is attached to this Exhibit C at Schedule 1. tyler 19