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ATTACHMENT 2 00 000) 0000 wd e r 00 technologies Exhibit C Schedule 1 Support Call Process Tyler Technical Support Department for Munis® Goal: To provide on effective support mechanism that will ensure timely resolution to calls, resulting in high- level client satisfaction. Contact Us Call Tyler's toll free number(800-772-2260)or log a support request online through the Tyler Client Portal available at Tyler's Support Web site (www.tvlertech.com). Support Organization Tyler's Technical Support Department for its ERP/Schools Division (also referred to as"Munis") is divided into multiple teams:Financials; Payroll/HR/Pension;Tax/Other Revenue and Collections;Utility Billing and Collections;OS/DBA(Operating System and Database Administration);and TylerForms and Reporting Services. These "product-specific"teams allow support staff to focus on a group of products or services.A group of specialists assigned to each team handle calls quickly and accurately. Each team consists of a Munis Support Product Manager,Support Analysts,and Technical Support Specialists. The Support Product Manager is responsible for the day-to-day operations of the team and ensures we provide exceptional technical support to our clients.The Support Analysts are responsible for assisting the team with clients' issues, and provide on-going team training.Technical Support Specialists are responsible for diagnosing and resolving client issues in a timely and courteous manner. Standard Support Hours Applications Hours Financials 8:OOam-9:OOpm EST Monday-Friday Payroll/HR/Pension 8:OOam-9:OOpm EST Monday-Friday Tax/Other Revenue&Collections 8:OOam-6:OOpm EST Monday-Friday Utility Billing &Collections 8:OOam-8:OOpm EST Monday-Friday OS/DBA 8:OOam-9:OOpm EST Monday-Friday TylerForms&Reporting Services 8:OOam-9:OOpm EST Monday-Friday V . Vier 20