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Page 9 of 20 <br /> Alameda CTC Paratransit Program Plan Application <br /> Application Period July 1,2014 through June 30, 2015 <br /> 13B.Describe any changes you have made to your program as a result of customer <br /> complaints and commendations. <br /> During FY 12-13,staff identified the increasing number of denials that were noted during the high <br /> demand ride hours, Monday—Friday, 10:00 am to 2:00 pm. In an effort to address this need,staff <br /> researched possible solutions and starting July 1, 2013 implemented new hours of operations. By <br /> redirecting staff resources during the slower periods of service,Saturdays,staff was better able to <br /> keep up with the high weekday demand. Denials for service during the first 6 months of FY 12-13 <br /> were documented at 26, during the same period for FY 13-14 there were only 6 denials. <br /> Those ADA riders that need Saturday service are now welcome to use Wheels Dial-A-Ride services. <br /> VEHICLE.FLEET <br /> 14. Please provide details regarding your vehicle fleet.To answer this question, complete the <br /> Table D Attachment (Table D tab) in the excel workbook. <br /> CAPITAL PURCHASES <br /> 15. Describe planned capital expenditures,such as purchase of vehicles or durable <br /> equipment, below. <br /> There will not be any capital purchases during this fiscal year. <br /> FINANCES: PROGRAM COSTS AND REVENUE <br /> 16. Please complete Table B and C Attachments (Table B Program Costs and Table C Program <br /> Revenues tabs) in the.Excel workbook to indicate the total expected costs and revenues <br /> for your program in FY 14-15. <br />