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Page 10 of 20 Alameda CTC Paratransit Program Plan Application Application Period July 1,2014 through June 30,2015 17. If your agency shows a MB pass-through balance greater than zero in Table C(Cell C12/ Row I)why do you have this reserve and will these funds be directed towards a Capital, Operational,or Undesignated Reserve? For example, please specify if you are intentionally maintaining a "rainy day"fund (Operational and/or Undesignated Reserve)or if you have a plan to draw down funds in future years (Capital Reserve) or if there is another explanation for having funds remaining at the end of FY 14-15. There will not be a fund balance by the end of FY 14-15. 18. Please describe what costs are included in"Management/Overhead"and"Customer Service and Outreach" in the Table B Attachment and how you determined these cost allocations?The definition of these two categories was included in Question 1. **Please indicate funds spent on Customer Service/Outreach and Management/Overhead, even if it is not paid for through Measure B funds. For example, include city staff time dedicated to managing the Measure B-funded program as it is considered an "in-kind" contribution from the city. 18A.Management/Overhead An in-kind City contribution of$87,729 or 16%of the total budget will be used to cover management costs for the PPS Door-to-Door Program..Included in the management costs are hours allocated to the Community Services Manager who serves as the City's management staff person for this project.On-site daily supervision is provided by the Recreation Supervisor and Recreation Coordinator who are also included in the in-kind management costs.Additional management activities completed by the Recreation Supervisor include planning, budgeting,and program supervision, as well as participation in local Tri-Valley and countywide committees. 18B.Customer Service and Outreach An in-kind contribution of$ 54,830 or 10%of the total budget will be used to cover customer service activities such as staff time for outreach/education in the community and providing information and referral services on transit opportunities for residents. Resolving rider issues and concerns,developing surveys and evaluations, creating and distributing marketing materials, overseeing transit ticket sales, and dealing with daily customer service needs are also tasks completed and included as an in-kind contribution.