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Process <br /> RDA's analysis included the review of data extracted from the 2011 Eastern Alameda <br /> County Human Services Needs Assessment (EACHSNA) which was comprised of <br /> census information, surveys of hard to reach populations, provider surveys, focus <br /> groups and key informant interviews. In addition, the Human Services Commission was <br /> tasked with the same review of data extracted from the EACHSNA, as well as <br /> identifying key questions, and developing a mission, vision and values statement for the <br /> Strategic Plan that would help guide the implementation of current and future activities <br /> in Pleasanton. <br /> After a thorough review of the document and its findings, the Human Services <br /> Commission, staff and RDA worked together to design a Strategic Planning process <br /> that included the following elements; <br /> • Four (4) Strategic Planning Workshops <br /> • Two (2) Focus Groups with 26 service providers <br /> • Identification of the City's top human service priority needs and systemic <br /> challenges <br /> • Analysis of best practices and innovative strategies that address priority needs <br /> and systemic challenges <br /> • Identification of strategic actions based on community needs and systemic <br /> challenges <br /> • Finalize strategic priorities and internal development goals through completion of <br /> a review of online survey responses <br /> As a result of all the information obtained through the process of developing the <br /> Strategic Plan, the Human Services Commission considered the City's organizational <br /> strengths, weaknesses, opportunities and threats and prioritized the City's human <br /> services needs and systemic challenges. The Human Services Commission <br /> determined that the following systemic challenges and human services needs had the <br /> highest priority within the community. They include: <br /> Systemic.Challenges: <br /> • Lack of consumer information about services/need for education; <br /> • Lack of coordination, missed opportunities for collaboration, and duplication of <br /> services among service providers; <br /> • Time and cost associated with obtaining services; and <br /> • Untapped resources. <br /> Human Service Needs: <br /> • Disability services and access; <br /> Page 4 of 6 <br />