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Consolidated Dispatch Study for the Pleasanton and Livermore Police Departments 2.3 Stakeholder Interviews Pleasanton Police Department, The City of Pleasanton, CA The stakeholder interview process is a technique for communicating in a small and confidential format. It allows our team, as strategic advisors, to understand the hopes, concerns, willingness, resistance, and other forces that must be understood in order for consolidation to go forward. The purpose of the stakeholder process is to gather a wide range of information, some of which may be confidential, from dispatch center managers and from governmental and public safety leaders to help our team develop a reliable plan for consolidation that employs an approach that responds appropriately to local conditions. The interview process elicits candid, directed commentary and builds an environment that leads to trust and collaboration from the start. We anticipate interviews with the following groups or individuals: • PSAP Managers • Human Resource Directors or Representatives responsible for the City of Pleasanton Police Department and the City of Livermore Police Department (Group Interview) • PSAP Personnel Responsible for IT and Public Safety Information Systems from each Center (Group Meeting) • GIS Managers from each Center (Group Meeting) • Supervisor Representatives at Each Center • Union Representatives RCC uses a standard research process for conducting stakeholder interviews that includes the following: plan, develop instruments, collect data, analyze data, and disseminate findings. The approach we propose for this project follows: a) Stakeholder Interview Plan Our Project Manager will work with the Cities to finalize the stakeholders who will be involved in the interviews. As the basis for our proposal, we have assumed the existing dispatch center managers, IT managers, CAD/RMS system managers in each dispatch center, and others identified by the Cities. We will work with the Cities' Project Manager to identify what information is needed and from whom. b) Develop Instruments An interview protocol is developed that defines the rules that guide the administration and implementation of the interviews. Simply put, these are the instructions that our team follows for each interview to ensure consistency between interviews and thus increase the reliability of the findings. The following represents some of the instructions included in this protocol: • What to say to interviewees when setting up the interview • What to say to interviewees when beginning the interview, including ensuring informed consent and confidentiality of the interviewee 2 C August 9, 2013 by 2:00 PM 15