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Consolidated Dispatch Study for the Pleasanton and Pleasanton Police Department, The City of Pleasanton, Livermore Police Departments CA • What to say to interviewees in concluding the interview • What to do during the interview (e.g., take notes, audiotape, both) • What to do following the interview (e.g. fill in notes, check audiotape for clarity, summarize key information, submit written findings) An interview guide that lists the questions or issues to be explored during the interview will be developed. There may be multiple guides developed specifically for each stakeholder or groups of stakeholders. Our project manager will work with the Cities' Project Manager to make the final determination on the interview guide(s). c) Conduct the Interviews Interviews are typically schedule for 60 minutes but the interview duration is driven largely by the interview guides developed. Interviews can be conducted at the interviewees' locations or a central interview location can be established and interviewees asked to come there. Interviews conducted at the interviewees' locations are more time - consuming because our team has to travel between interviews. Our project manager will work with the Cities' Project Manager to determine the best and most economical way of conducting these interviews. d) Analyze and Disseminate Findings Our interview team will review interview notes to identify patterns or themes among the participants and determine how these themes and/or patterns can be grouped. Interview results will be disseminated in a manner that will be determined during the interview planning. The means of disseminating findings can include an interview summary report or we can prepare individual interview summaries, which can be returned to the interviewee for review and further comment. These interview summaries can be revised in accordance with the interviewee's comments and then disseminated. 3. Consolidation Architecture Developing the Consolidation Architecture is the third and final step in our consolidation work plan. A successful consolidation does not occur naturally, but results from hard work and leadership. It can't be achieved by applying a simple formula. Consolidation is about change and the acceptance of change. It requires leadership to be the agent of change to promote the adoption of consolidation. The consolidation architecture is the framework that will provide a common vision and language for a consolidated structure that will enable the Cities to provide the most efficient and effective emergency communications services possible. It is the tool that leadership will use to build consensus within the stakeholder agencies for consolidation and provide form to the consolidation. The consolidation architecture is composed of four equally important components: • Governance Architecture 2 C August 9, 2013 by 2:00 PM 16