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Consolidated Dispatch Study for the Pleasanton and Pleasanton Police Department, The City of Pleasanton, Livermore Police Departments CA The project schedule will be developed in Microsoft Project unless the Cities prefer another project scheduling application. Drafts of the schedule will be shared with the appropriate representatives from the Cities and discussed. The final project schedule will be published to RCC project team as well as the teams from the Cities. Project Deliverables As part of our Project Management Plan, our Project Manager will work with the Cities to identify all of the deliverables expected during the execution of the project. This will include the format, information to be contained in the deliverable, to whom the deliverable is to be delivered and the schedule for the deliverable. These specific deliverables will be identified in the Project Management Plan and reflected as milestones in the project schedule. Quality Assurance Surveillance Plan (QASP) The QASP defines the Cities' expectations of the performance requirements and how those requirements will be measured and reported to provide an accurate overview of RCC's performance. For RCC, the QASP provides an indicator of how well our team is succeeding in meeting the expectations of our clients and provides reasonable assurance that we are delivering high quality services to our clients. Because every project is unique, the QASP is tailored to meet our client's specific needs for the project being undertaken. To accomplish this, our Project Manager and our Executive Sponsor will work with the Cities to develop the quality metrics that the QASP will measure and track. The QASP will contain both contractual requirements as defined by the consulting contract executed between the Cities and RCC and programmatic requirements such as schedule and the quality of deliverables. Metrics for every element to be evaluated will be established along with how these metrics will be measured. For example, the Cities require bi- weekly progress reports on the project along with written status reports with oral presentations. A metric will be established for progress reporting. Our project manager will be responsible for preparing progress reports that will track our compliance with providing these reports on the agreed -upon schedule. Customer satisfaction forms will be utilized to assess the Cities' satisfaction of the material included and the quality of the reports. This examination of both adherence to the schedule as well as the quality and usefulness of the material provided helps to judge the overall effectiveness of this metric. Project Team Collaborative Web Site A Project Team Collaborative Web Site is an important tool in our project management process. The Project Team Site provides an important bridge between the RCC team and the Cities team(s) as well as other project stakeholders in the Cities. Through the Project Team Site, we can: • Post Announcements About Important Project Issues and News • Schedule Important Project Events Like Meetings, Document Reviews, and Other Project Milestones • Post Links to Online Resources of Interest to the Project 2 C August 9, 2013 by 2:00 PM