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If the contractor does not provide the computerized Electronic Record Management system within the first 90 days of this contract, the Contractor shall pay liquidated damages to the City in the amount of$500 per calendar day until the system is fully operational. 3. EMERGENCY SERVICE Throughout the term of this agreement,the Contractor shall provide and maintain emergency service response on a 24-hour, 365-day basis,including all holidays. All personnel for Contractor that may be dispatched shall have continuous communication access through two-way radio, pager, and/or cellular phone. The response time for initial evaluation, safety, and clean-up tasks is one(1)hour. The outside time limit for follow-up action is two (2) hours from notification. In cases of major malfunction and/or damage, the Contractor shall contact the City Traffic Engineering Division to receive further direction. The Contractor shall respond within one (1) hour after the City has first notified the Contractor's representative of the following events: (1) Any signal controller malfunction (2) Signal equipment knockdowns (3) Other situations that are potentially hazardous to public safety The replacement of burned-out lamps need not be on an emergency basis provided that there are two (2) remaining signal phase indications still in operation. Such replacements shall be completed within twenty-four(24) hours. Contractor shall notify the City Traffic Engineering Division immediately of any change in traffic signal operations. Emergency calls that require replacement of equipment will not require approval from City before such replacements are commenced. Contractor shall maintain a single local telephone number where they can be reached twenty-four (24)hours per day. This telephone number shall be made available to all person:;designated by the City. The Contractor shall be responsible for responding to all emergency calls from persons designated by the City. Unless otherwise identified in this Scope of Work or the Agreement, all calls shall be included in the preventative maintenance flat rate, including all "false calls". The City realizes that false calls occasionally occur outside of normal operating hours.The City also realizes that it is necessary to respond to all calls related to traffic signal malfunctions. Traffic Signal Maintenance Contract Contract No. Attachment 3—Scope of Work Page 6