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Page 6 of 21 Alameda CTC Paratransit Program Plan Application Application Period July 1, 2013 through June 30, 2014 4B.If yes, list the committee name and date of the meeting. Pleasanton Paratransit Task Force 1/25/2013 and 5/24/2013 5. Describe any surveys or analysis conducted to develop this plan and to select the range of services your program offers? (max. 300 characters) nnually, staff sends all 700 registered PPS riders a program evaluation and offers a free ride for ompletion of the survey. The FY 11-12 survey results are included as Attachment B. The FY 12-13 survey will go out in March with the findings completed by May 1, 2013 and will be available for eview. Staff closely reviews daily and monthly ridership trends to determine gaps in service or opportunities for improvements. 6. Describe how results from the community outreach and empirical surveys or analysis described in Questions 4 and 5 were used to guide the development of the program plan. (max. 500 characters) Input from the annual PPS survey, Transit Fair and from the PPS Task Force is used to make improvements to the program. Staff also closely reviews ridership trends to determine gaps in service or opportunities for improvements. During FY 12-13, staff is working to reduce the denial rate during those most impacted periods 10:00am to 2:00pm, Monday- Friday. By reallocating staff time and resources from Saturdays to this heavy use time, staff feels the riders will be more satisfied with the service and more likely to obtain the ride times they request. 7. Did you (or will you) get a Governing Body Resolution to authorize submittal of this plan? [X]Yes [ ] No If yes, please indicate the date that the plan was approved or is scheduled for action: May 7, 2013 Pleasanton City Council Meeting OUTREACH 8. How do community members and potential users learn about the Measure B-funded services provided in your community? (max. 500 characters)