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Page 7 of 21 Alameda CTC Paratransit Program Plan Application Application Period July 1, 2013 through June 30, 2014 Some of the outreach efforts include: development of a variety of written multi-lingual material such as brochures and flyers, inclusion in the City's Community Services Activities Guide which i Ielivered to 28,000 households 3 times a year, updates on the City's web site, outreach fair including the PPS Annual Transit Fair, listing in the Tri-Valley Pocket Guide for Human Services, tipper Card registration and cross promotion during ticket sales (Wheels & PPS tickets). The local edia will be provided with updates on PPS. The use of social media will be implemented an. include program updates via City of Pleasanton website, Face-book and Twitter, and F--newsletter • rticles. Information about PPS will be included in the City's quarterly newsletter"Pleasanton oday"which reaches all Pleasanton residents. Lastly, information will be included in all of the Pleasanton Senior Center publications, including its monthly newsletter and E-newsletter, istributed to over 150 seniors. ELIGIBILITY AND ENROLLMENT 9. What is your eligibility process and how do consumers enroll in your program? (max. 400 characters) PPS eligibility requires riders to be Pleasanton or Sunol residents, 70 years or older or ADA eligible 18 years of age or older. A PPS application is provided to all seniors 70 years and older and those .dults 18-69 years of age are provided an ADA application and referred to LAVTA's A.DA oordinator for assistance and evaluation. Applications are accepted by mail, walk-in or fax. 10. How long does it take for an applicant to be enrolled in your program and become eligible to utilize the services offered? (max. 400 characters) • pplications are processed daily and most clients are accepted to ride within 48 hours. During FY 11-12, 161 new clients registered and used PPS. In FY 12-13, it is estimated that 160 new riders will egister. EXPECTED USE OF SERVICES 11. How many consumers do you estimate will be registered in your program in FY 13-14? Fill in the box below. (See question 11A that follows.) Estimated Registrants in FY 13-14