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8. RESPONSE TO CALLS A. An Operator shall respond to calls for service 24 hours a day,seven days a week, within the maximum response times set forth below or as otherwise established by the PPD. 1) Daytime hours shall be 6:00 a.m.to 6:00 p.m.; night hours shall be 6:00 p.m.to 6:00 a.m. 2) For Class A and Class B tow trucks,the minimum response time shall be no later than 20 minutes. 3) For Class C tow trucks,the minimum response time shall be no later than 30 minutes. B. An appropriately licensed Operator or tow truck driver shall respond with a properly equipped tow truck of the class required to tow the vehicle and be in possession of the appropriate class of license and applicable endorsements. 1) All applicable permits(e.g., load variance or oversize)shall be valid and maintained in the tow truck. C. An Operator shall advise the PPD Dispatch, at the time of notification, if the Operator is either unable to respond or unable to meet the maximum response time. If, after accepting the call,the Operator is unable to respond or shall be delayed in responding, Operator shall immediately notify the PPD Dispatch. D. A failure to respond to perform the required towing or service and/or repeated failures to meet maximum response time requirements shall constitute failure to comply with the TSA. 1) The PPD may take immediate disciplinary action for any violation of the requirement to perform the required towing or service or respond within the maximum response time. 2) When an Operator shall be temporarily unavailable to provide services due to a preplanned or scheduled activity,the Operator shall notify the PPD Dispatch at least 24 hours prior to the date service shall be unavailable, noting the times and dates of the unavailability. E. An Operator responding to a call shall perform the towing or service required for which they were called unless the requested equipment is inadequate for the service to be performed. 2011-2013 TSA Page 10 of 30