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EMERGENCY MEDICAL SERVICES FIRST NI ',PONDER ADVANCED _IEE SUPPORT AGREEMENT (REV 2/17/11) <br /> Response Time standard, the higher priority Response Time standard shall apply; or, <br /> • If the time of the downgrade occurs before the FRALS has exceeded the higher <br /> priority Response Time standard, the lower priority Response Time standard shall <br /> apply. <br /> • In all such cases, documentation must be presented for validation of the reason why <br /> the priority status was downgraded. If the downgrade was justified, in the sole <br /> discretion of the County, the longer standard shall apply. <br /> c. Reassignment Enroute <br /> If a FRALS/Ambulance is reassigned en-route or turned around prior to Arrival at <br /> Incident Location (e.g., to respond to a higher priority request), compliance and fines <br /> shall be calculated based on the Response Time Standard applicable to the assigned <br /> priority of the initial response. The Response Time clock shall not stop until the arrival <br /> of a FRALS/Ambulance on the scene from which the unit was diverted. <br /> d. Canceled Calls <br /> If a call is canceled prior to the FRALS/Ambulance Arrival at Incident, the compliance <br /> and fines shall be calculated based on the elapsed time from dispatch to the time the call <br /> was canceled. <br /> In situations where the FRALS/Ambulance has responded to a location other than the <br /> Incident Location (e.g. staging areas for hazardous materials/violent crime incidents, <br /> non-secured scenes, or where rugged terrain precludes access),Arrival at Incident shall <br /> be the time the FRALS/Ambulance arrives at the designated staging location or the <br /> nearest public access point to the patient's location <br /> 5.4 Response Time Late Response Exemptions ("Exemption") <br /> a. Contractor may request that a late response be excluded from the calculation of <br /> Response Time standards ("an Exemption"), if that call falls into one of the following <br /> categories: <br /> • A declared Multi-Casualty Incident ("MCI") or disaster that the County EMS Director <br /> determines has had a material impact on Contractor's resources. <br /> • There was a delay because information relayed by the Dispatch Center was <br /> substantially incorrect so as to prohibit timely arrival at the call. <br /> Page 5 of 26 <br />