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EMERGENCY MEDICAL SERVICES -IdSI RESPONDER ADVGNCED LIP E SUPPORI AGREEMENT (REV 2/17/11) <br /> b. Contractor's Response Time for Services in the Primary Service Area shall meet the <br /> requirements in Table A. Contractor shall be assessed a penalty if Response Time <br /> compliance falls below 90%. <br /> c. Contractors not using MPDS shall respond to all calls using the ECHO Response Times. <br /> d. It is the goal of the County to improve response times for high acuity patients. The <br /> County will monitor response time data for the first six months of the agreement, and if <br /> all municipal departments are consistently meeting a shorter response time, this <br /> agreement will be reopened for renegotiation of response time requirements. <br /> MPDS CATEGORY: Metro/Urban Suburban/Rural Wilderness <br /> ECHO 08:30 min. 08:30 min. 08:30 min. <br /> DELTA 08:30 min. 08:30 min. 08:30 min. <br /> CHARLIE 08:30 min. 08:30 min. 08:30 min. <br /> BRAVO 12:45 min. 12:45 min. 12:45 min. <br /> ALPHA 12:45 min. 12:45 min. 12:45 min. <br /> TABLE A-PERSONNEL AND RESPONSE TIME REQUIREMENTS <br /> 5.2 Response Time Measurement <br /> a. Response Time shall be measured in minutes and integer (whole) seconds from the time <br /> the call is received by Contractor from the Medical Dispatch Center until arrival at the <br /> Incident Location by the FRALS, or until the call is cancelled by a public safety agency or <br /> Medical Dispatch Center. <br /> b. Contractor's FRALSs shall report on-scene time or staging location time to its dispatch <br /> center immediately upon arrival at the scene/staging location. <br /> 5.3 Calculating Changes in Call Priority <br /> a. Upgrades - If an assignment is upgraded prior to the Arrival at Incident of the FRALS <br /> (e.g. from a Charlie to Delta), Contractor's compliance and fines shall be calculated based <br /> on the shorter of: <br /> • Time elapsed from dispatch to time of upgrade plus the higher priority Response <br /> Time standard, or, <br /> • The lower priority Response Time standard. <br /> b. Downgrades - If a call is downgraded, prior to arrival on scene of the FRALS (e.g. from a <br /> Delta to a Charlie), Contractor's compliance and fines shall be determined by: <br /> • If the time of the downgrade occurs after the FRALS has exceeded the higher priority <br /> Page 4 of 26 <br />