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Alameda CTC Paratransit Prograrn Application Page 4 of 12 Application Period July 1, 2011 through June 30, 2012 10. What are your policies for reserving trips? What are your policies for reserving individual trips (including subscriptions /standing orders or same -day trips) and for reserving group /program trips? What advance notice do you require or allow? Are there limits on availability? (max. 500 characters) trip can be scheduled up to two (2) weeks in advance, with most riders reserving round trips. Rides are reserved on a first -call, first-served basis. Reservations for subscription trips are limited, and include primarily dialysis and frail nutrition site clients. Approximately 30% of the annual rides are ubscribed. Due to service demands, PPS is not able to make same -day reservations or provide roup trips. 11. How far in advance is a rider required to cancel a trip before you count the trip as a no show? Describe these for each type of trip below. What is your policy concerning riders with repeated no -shows or late cancellations? Please describe your policy for subscriptions /standing orders, same -day trips, or group /program trips as applicable. (max. 500 characters) he PPS Missed Service Policy states that patrons regardless of trip type can notify PPS of a schedule change up to two (2) hours before an appointment without being documented as a no- show. This policy provides progressive sanctions for patrons that display a pattern involving intentional, repeated, or regular "missed service" activity. The progression process ranges from ounseling, a written warning, to a three (3) or six (6) day suspension. Riders can formally appeal ny sanction. 12. What is the maximum and average time between receiving an application and enrolling an applicant in the program? (max. 255 characters) pplications are processed within five (5) days after they are received. Applications are accepted by mail, walk -in, or facsimile. During FY 09 -10, 203 new clients registered and used PPS. In FY 10 -11, it is estimated that 200 new riders will register. 13. Is there a waiting list? [1 Yes P4 No 13A. If yes, what are the policies that apply to it? How many people are on it? What is the average wait? Describe your answer in the box below. (max. 500 characters)