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Alameda CTC Paratransit Program Application Page 3 of 12 Application Period July 1, 2011 through June 30, 2012 5. Please provide details regarding your vehicle fleet. To answer this question, complete the Table 2 Attachment (Table 2 tab) in the Excel workbook. 6. Does your program provide meal delivery? n Yes 0 No 6A. If faced with revenue shortfalls, how do you balance meal delivery with trip requests? (max. 255 characters) 7. Describe your driver training program. (max. 500 characters) Monthly staff meetings include training on topics such as CPR & First Aid certification, review of daily inspections and safety protocols, updates on valley wide transit and social service agencies, customer service concerns, and emergency preparedness. One -on -one driver audits are completed biannually to ssure all drivers meet safety standards. Random Drug and Alcohol Testing is completed on all drivers. 8. Describe your policies concerning timely pick -ups or drop -offs. Include what window your program allows, if there is a standard for the percentage of pick -ups or drop -offs that must occur within the window, the policy concerning early pick -ups, and whether there is a maximum amount of lateness after which you count a provider no -show or missed trip. (max. 500 characters) Door -to -Door on -time performance standards were developed using ADA guidelines, and focus on a pick- up window of 15 ( + / -) minutes of stated times. The PPS Task Force standard is that 90% of all pick -ups shall occur within the 15 minute window. completely missed trip is noted as a pick -up more than one hour late. The PPS standard is no more that 24 missed trips per year. n -time performance is tracked daily using software. Reports are generated and reviewed by staff and unding agencies. 9. Describe your policies conerning the maximum time a rider may be on a vehicle. Indicate if there is a maximum time, and if there is a standard for the percentage of total trips that must fall within this maximum time. (max. 255 characters) The maximum time a rider may be on a PPS vehicle is one (1) hour. As part of the scheduling software criteria, PPS established a one (1) hour maximum ride time. All trips are to be within the one (1) hour ride time.