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5. Please provide any additional comments regarding the pre - application <br /> phase. <br /> • The workshop was handled well <br /> • Explained in terms everyone could understand <br /> • Felt if I had any questions, City staff was very accessible <br /> • Appreciate that staff had worked through the application process so they <br /> could alert us to pitfalls such as large document uploads and clicking <br /> outside boxes to save information <br /> • Handled in efficient manner that demonstrated respect for the applicants' <br /> time <br /> APPLICATION PHASE: <br /> 6. Please provide any comments you have regarding the HHSG <br /> application materials (PowerPoint, handouts, supplemental documents, <br /> organizational quality, etc.). <br /> • Very well organized <br /> • PowerPoint was extremely helpful, as was the handout that mirrored it <br /> • Easy to follow and thorough <br /> • Complete <br /> • Appreciate having something to refer back to after the meeting <br /> • Overview class very helpful; great demo and speakers <br /> 7. How would you rate your overall experience using ZoomGrants? <br /> On a scale of 1 to 10 the rating was above average to excellent. Rankings <br /> were 8 =7; 9 =4; 10 =9. <br /> 8. If you contacted ZomGrants for any technical support issue: <br /> Yes N/A Emphatic Yes <br /> Was your issue resolved satisfactorily? 3 12 4 <br /> Was your issue resolved quickly? 3 12 4 <br /> Was support staff helpful, 3 12 4 <br /> knowledgeable and courteous? <br /> 9. Are there any features that you particularly liked or disliked about <br /> ZoomGrants? Please elaborate below. <br /> • Love that process is now online; very user - friendly <br /> • Like the feature that told you exactly what you missed and where to go <br /> back to fix it <br /> Page 29 of 32 <br />