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o Review Pre /Post vehicle inspections; <br />o Evaluate equipment replacement practices. <br />o Compare practices and costs with industry standards; <br />o Evaluate compliance with legal requirements. <br />Subtask 1 -E: Review Utilization and Management of Equipment, Personnel and Facilities <br />• Evaluate PGS's utilization of the following compared to industry standards <br />o Vehicles; <br />o Equipment; <br />o Personnel; <br />o facilities. <br />Subtask 1 -F: Disposal Processing <br />• Evaluate procedures for disposal processing <br />o Review curbside equipment, vehicles and staffing used for collection of waste; <br />o Evaluate transfer station equipment, vehicles and staffing; <br />o Review equipment, vehicles and staffing used to take materials from transfer <br />station to landfill. <br />• Review costs for disposal processing at PGS facilities; <br />• Evaluate costs of transferring material for disposal; <br />• Review cost of disposal once material arrives at the landfill; <br />• Suggest options for reducing disposal processing costs, as appropriate. <br />Subtask 1 -6: Procedures for Receiving and Resolving Subscriber Complaints and Concerns <br />• Review customer service operations & procedures; <br />• Evaluate customer service systems and software; <br />• Evaluate customer service personnel training and experience; <br />• Review customer complaint tracking system. <br />Task 2: Review Transfer Station Operations <br />Sloan Vazquez will review the PGS Transfer Station including staffing, effectiveness in capturing, <br />tracking, and selling recyclable materials, disposing, and ongoing maintenance. <br />Sloa <br />Subtask 2 -A: Transfer Station Organizational Structure and Management Systems & Procedures <br />• Obtain an understanding of Transfer station Organizational Structure and Staff by <br />reviewing <br />o Organizational Structure; <br />o Department Heads; <br />Prepared for the City of Pleasanton Revised Scope of Work & Fee Schedule to Provide Consultant <br />November 26, 2010 Services Related to Refuse and Recycling Services <br />6 <br />