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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities 3. Implement the fair and provide an evaluation for future events. Outcome V Discuss with Community Resources for Independent Living RII, options for the development of a volunteer escort program for ADA riders. Tasks to include: 1. Coordinate with CRIL to have a representative speak to the PPS Task Force members about this possible volunteer opportunity. During this fiscal year, the PPS staff organized the Fifth Annual Transit Fair on March 17, 2010, including representatives from PPS, Pleasanton Travel Ambassadors, Wheels, BART, ACTIA, Senior Support Transportation Program, Carfit, AARP Mature Driving Program, and ACE train. Speakers from DMV and Alameda County Fall Prevention Program were on hand to provide valuable information on safe driving skills. WHEELS provided ADA certification information, as well as information on Regional Transit Cards. PPS Volunteer Travel Ambassadors are now in place and providing regular travel training sessions. The part time PPS Dispatcher oversees this program and works with LAVTA to provide on -going training and support to the volunteers. Expanded marketing and promotional efforts are being made to increase awareness of the program. DTR services were expanded to provide daily service to the local senior housing complexes which was the highest need expressed by the riders through customer evaluations. Service hours were expanded to accommodate later service and new flex stops were added to the route to accommodate more stops. The 23 passenger bus went into service in September 2009 and PPS drivers were provided additional training to meet the needs of this new bus. Senior Support Programs of the Tri Valley staff provided case management services as part of the Rider Assessment Service for those most frail riders. This team effort has been very successful for not only the clients but for the PPS staff. Referrals are completed between the PPS Door -to -Door Program and Senior Support's Transportation Program which allows for the rider to use the most appropriate transit option. 20. NEEDS IDENTIFICATION What needs or priorities have been identified that will be met by proposed service changes? What needs or priorities will still not be met even after implementing proposed service changes? How many potential riders do you estimate will use this service this coming fiscal year? Response: Page 13 of 22