09 - Laserfiche WebLink

Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities The Pleasanton Paratransit Task Force continues to evaluate the service delivery system and clients' needs. With 71% City General Fund support, it is critical that the services meet residents' needs. Some service changes that occurred in FY 2009 -10, and benefited riders, included: Implementation of the new Volunteer Travel Ambassador Program which provides trained volunteers as travel trainers for the local residents. Expanded resources at the Annual Transit Fair so that residents can learn about more transit options, as well as review their current driving practices to ensure safety. Expanded coordination with Senior Support Program of the Tri- Valley Senior Transportation Program to offer free same day medicals trips to those most frail clients. This volunteer based door through- door program would otherwise not be provided in the tri- valley. On -going use of the Rider Assessment Service for those most frail clients that need one -on -one specialized care and instructions in order to use public transit options. On -going driver training and audits which expanded to training on the new 23- passenger DTR bus. Increased financial resources for PPS riders through the redesigned City of Pleasanton Fee Assistance Program. Completion of the one year evaluation of the DTR with expansion of daily service to senior housing complexes and expanded service hours. For FY 2010 -11, the following needs have been identified: Maintain operations of the core PPS program Door -to -Door Service. Expand the Volunteer Travel Ambassador Program to encourage new transit riders, as well as to expand transit opportunities for those existing riders. Use of existing staff resources to provide one -on -one Rider Assessment Services for those most frail residents and riders. Continue to refer same -day medical riders and those most frail riders requiring through the –door service to Senior Support's Transportation Program. Continue to provide outreach and education through expanded efforts of the Transit Fair in March 2011. Research funding opportunities to support the DTR program as a non -core City service. Research opportunities for volunteer escort programs to provide assistance to ADA riders. Unmet Needs As a core City of Pleasanton service, the PPS Door -to -Door Program will continue to be the first priority for general fund dollars. With a projected 71% subsidy in FY 2010 -11, staff is hopeful that on -going dollars will be able to meet the existing needs. Although total ridership has decreased for this program, so has funding from MTC and ACTIA. Therefore those Page 14 of 22