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TDA 4.5 Document E(a) Page 3 Downtown Route operates Monday, Tuesday, Thursday and Friday 8:30 a.m. to 4:30 p.m. and Wednesdays 7:30 a.m. to 3:30 p.m. Multiple rider surveys confirmed the success of this program with same -day service and inexpensive fares as key points for client satisfaction. Comparing ridership between July 1, 2008 December 31, 2008 and July 1, 2009 December 31, 2009, it is noted that ridership for DTR went up 31 PPS riders have gained self confidence and assurance to ride DTR all day, making multiple stops throughout the system to meet their various needs. For FY 2010 -11, 6,000 rides are projected to be provided by this service. The DTR operating budget for FY 2010 -11 is projected at $147,701. As a non -core City service, general funding for this program has not been approved for FY 2010 -11. 2. Service Coordination As the primary Americans with Disabilities Act (ADA) provider for the Tri Valley, LAVTA staff completes the certification of all the area's ADA riders, and coordinates this information with the Pleasanton Paratransit Service Office. PPS and the Wheels Dial -A -Ride staff work together to coordinate paratransit rides for clients in the Tri- Valley and throughout the Bay Area. LAVTA assures that this coordination is consistent with local and regional requirements. LAVTA provides ADA service to all eligible Pleasanton residents under the age of 18. Other transit coordination efforts between LAVTA and PPS include: Partnership in a volunteer Travel Ambassador Program. Coordination of information on LAVTA's Para -Taxi Gap Grant Program. Regular agency coordination meetings to review policy and procedures to maintain consistent protocols. Coordination of Wheels ticket sales at the Pleasanton Senior Center. Partnerships in marketing and outreach efforts. Staff from PPS and Senior Support Program of the Tri- Valley also coordinates services to meet the needs of local senior riders. Senior Support's Measure B Gap Grant funded program (Senior Transportation Services), provides transportation to local seniors that cannot be served by any other transit options. PPS staff refers clients to this door through -door service and likewise Senior Support staff refers clients to PPS. On -going PPS rider assessments have been completed through the coordination with Senior Support Program of the Tri Valley case management staff and the PPS dispatcher. Through this coordinated effort, new and existing riders are better matched to the most appropriate transit option.