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(2) A full and complete set of plans, <br /> <br /> records and "as-built" maps showing the exact location of <br /> all Cable Cc-nmunications System equipment installed or in use <br /> in the franchise territory, exclusive of subscriber service drops. <br /> <br /> 9.3 Maintenance and Complaints. <br /> <br /> (a) The Grantee shall maintain a local <br /> <br /> office which shall be open during all usual <br /> business hours, have a publicly listed toll-free telephone, <br /> and be so operated to receive subscriber complaints and <br /> requests for repairs or adjustments on a twenty-four (24) <br /> hour a day basis. A written log shall be maintained listing <br /> all complaints and their disposition as required by Section <br /> 9.2(a)(!) above. <br /> <br /> (b) The Grantee shall render efficient service, <br /> <br />make repairs promptly, and interrupt service only for good <br />cause and for the shortest time possible. Such interruptions, <br />insofar as possible, shall be preceded by notice and shall <br />occur during period of minimum use of the system. A written <br />log shall be maintained for all service interruptions as <br />required by Section 9.2(a)(1) above. <br /> <br /> (c) The Grantee shall maintain a repair force of <br />technicians 'normally capable of responding to subscriber complaints <br />or requests for service within twenty-four (24) hours after <br />receipt of the complain{ or request. No charge shall be <br />made to the subscriber for normal repair service. <br /> <br /> <br />