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SECTION 9. OPEraTION AND MAINTENANCE <br /> <br /> 9.1 Open Books and Records. The Grantor shall have the right <br /> to inspect, upon reasonable notice, at any time during normal <br /> business hours, all books, records, maps, plans, financial state- <br /> <br /> ments, service complaint logs, performance test results .. <br /> <br /> and other like materials of the Grantee which relate to the opera- <br /> tion of the franchise and are maintained at the local office. <br /> <br /> If any such books or records required by this ordinance or <br /> <br />Xthe franchise agreement are not kept in the <br />l\.local office, or upon reasonable request made available to <br />the Grantor, and if the Grantor shall determine that an <br />examination of such records is necessary or appropriate to <br />the performance of any of Grantor's duties, then all travel <br />and maintenance expense necessarily incurred in making such <br />examination shall be paid by Grantee. <br /> <br /> 9.2 Records Required. <br /> <br /> (a) In any event the Grantee shall at all times <br /> maintain: <br /> <br /> (1) The complaint file required by <br /> Section 13.5- herein. <br /> <br /> <br />