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(d) The Grantee shall furnish each subscriber <br /> at the time service is installed, written instructions that <br /> clearly set forth procedures, furnish information concerning <br /> the procedures for making inquiries or complaints, including <br /> the address and local telephone nun~er to'whom such inquiries <br /> or complaints are to be addressed, and furnish information <br /> concerning the Grantor office responsible for administraticn' <br /> of the franchise with the address and telephone number of the <br /> office. <br /> <br />i.\ 9.4 Rights of Individuals <br /> (a) Grantee shall not deny service, deny access, <br /> <br /> or otherwise discriminate against subscribers, channel users, <br /> or citizens on the basis of income, race, color, religion, <br /> national origin, age or sex. Grantee shall comply at all <br /> times with all other applicable federal, state and local <br /> laws and regulations, and all executive and administrative <br /> .orders relating to non-discrimination which are hereby in- <br /> corporated and made part of this ordinance by reference. <br /> <br /> (b) Grantee shall strictly adhere to the equal emF, loy- <br /> ment opport,~nity requirements of federal, state and local la~ and <br /> <br /> regulations n effect on th~ date of the franchise grant, and as <br /> amended from time to [~e. <br /> <br /> (c) The Grantee's policy with regard to personally <br /> identifiable information shall comply with federal law. <br /> <br /> <br />