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„ ,~c:,~:::,s rl~,: CiU~ of Pleasanton .. The Kimley-Horn team's approach to providing services is to anticipate challenges and issues up front and to develop a work plan to minimize and eliminate critical elements within the project. Early identification of critical issues will result in a successful project delivery. Project Management Tools ) Individual project managers assigned to each specific project may vary easan on reac i depending upon the type of project and the scope of services involved with varied project goals. each. We have illustrated in the organization chart, the task leaders and/or .....~~,.«~».w-.=_~:.....~,~.... specific project managers for each type of scope of services. We will outline the project manager and the specific staff assigned to each project and tasks during the submittal of the work plan. Our approach to providing the services for various assignments will be based on a methodical and logical approach to the services at hand. The Kimley-Horn team's depth of knowledge and experience will allow us to develop an optimal work plan and schedule for each project. Furthermore, while we remain responsive to our clients' dynamic needs by When circumstances j t drawing upon a diverse professional staff, we also provide management constrain your continuity through the assignment of aclient-oriented project manager. Jim vision, Mr. West and West will be the primary point of contact for administrative efforts on all the Kimley-Horn , projects with the City, including handling requests by The City for a work team will provide plan, addressing overall project issues, and other administrative details. As technical and our client liaison, he will maintain a broad overview of the ongoing needs management ',~ and objectives of the City and, from that perspective, will be best able to ' solutions that will direct staff efforts as needed. help the City of PI t h 'ts ~ The Kimley-Ham team will provide quality performance through assigning only team members with expertise in the specific area of interest to The tasks, and will provide quality control and assurance through ongoing and frequent communications between the Project Manager and the City of Pleasanton. t Quality Control/Quality Assurance ~ Since its founding, Kimley-Ham has aggressively pursued its commitment To quality for every i task, deliverable, and service provided by the firm. Recognizing the importance of careful quality control, Kimley-Ham developed a quality control/quality assurance manual that every ~ project manager is required to know and use. Our stringent procedures will help ensure high- ! quality services that satisfy your needs. There will be no learning curve relative to quality for the Kimley-Horn team. The general objective of our quality control/quality assurance (QC/QA) program will be to produce deliverables that conform to your scope and are void of errors and omissions. IV. Project Delivery 30 ^~~ rd lesadmes.6ic TI820086.08