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5.3.2.CUSTOMER IMPACTS Figure 5-1 through Figure 5-3 show the bill impacts at Stage 2 drought for Single Family,Multi-Family, and Commercial customers,respectively. Each graph shows bills using the most common meter size and the median usage for that customer class. The figures show the impacts in each stage based on the components of the customer bill,which includes the fixed charge by meter size, the commodity charge per ccf of use,and the drought charge per ccf of use.The fixed charge by meter size does not change based on drought stages or water usage.The three stacked bars in each figure show the difference between the baseline scenario(no drought),the drought scenario with commensurate reduction in water use(meaning the customer reduces their water based on the declared drought stage), and the drought scenario without reduction in water use(meaning the customer does not reduce their water use even when a drought stage has been declared). The figures demonstrate that when the City's customers comply with the recommended water usage reductions as defined by the Water Shortage Contingency Plan,the customer's water bill during a drought will not exceed their baseline water bill. However,if customers do not comply with the recommended water usage reductions,then the impact to their water bill can be significant. Figure 5-1: Single Family Residential Bill Impacts SFR Bill Impacts(518 inch meter, 20 ccf, Stage 2) $160 $131.70 $147.70 $140 $119.34 $120 $100 $80 $60 $40 $20 $0 Proposed Bill No Proposed Bill Stage Proposed Bill Stage Drought -20 ccf 2 - 20% Reduction 2 - No Reduction •Base Fixed Charge $21.90 $21.90 $21.90 ■Base Commodity Charge $109.80 $87.84 $109.80 ■Drought Charge $0.00 $9.60 $16.00 Total Bill $131.70 $119.34 $147.70