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Attachment 1 <br />_.NN'rGroup <br />Engineering • Design • Consulting <br />February 26, 2019 <br />Heidi Murphy, Director <br />Library and Recreation <br />City of Pleasanton <br />400 Old Bernal Avenue <br />Pleasanton, CA 94566 <br />Dear Heidi: <br />Please accept this.revised final report to the. City, including recommendations <br />regarding program and policy compliance with title II of the Americans with <br />Disabilities Act. This complements our 2017 preliminary report provided to the City. <br />Our reports build on our interviews of the then -named Department of Community <br />Services staffs. The departmental consolidation anticipated in 2016 has occurred, <br />and now, in this report, make references to the Library and Recreation Department. <br />Introduction <br />The City retained us in 2016 to evaluate Community Services Department programs <br />and public -facing policies, for compliance with title II of the Americans with <br />Disabilities Act (ADA). Our work included several visits to Pleasanton, to meet with <br />staff, identify issues, and discuss solutions. During our initial work, the Department <br />experienced some personnel changes due to the retirement of two key employees. <br />This delayed the development of our preliminary final report, which was delivered in <br />late June of 2017. 1 returned to Pleasanton again .for a staff training event regarding <br />the recommendations. <br />Throughout our work it was clear that Pleasanton had already taken significant steps <br />to serve people with disabilities in programs. I viewed my role as a facilitator to help <br />the City to continue to do so and to, where possible, improve the services it provides. <br />We have grouped our recommendations into two sections. Section 1 addresses <br />systemic Department processes, and in it we suggest the Implementation of an <br />eight -step inclusion process. Section 2 addresses specific Department programs j <br />and publications. The Library was not a part of our original scope; however, we do <br />address. in general terms the Library functions in Section 1. <br />SECTION 1: Recommendations Regarding the Eight -Step Inclusion Process <br />In the training conducted in November.of 2017, we reviewed the eight -step inclusion <br />process.for Department staffs. This process is effective and compliant, and <br />2675 Praw m Avs nue 224,293,6333 Engg n£efilflg Wlth Pre (mons Pace`&'F4ssio . <br />Holfinan aE-siates, IL60192. wfiAgginee!ingxarn <br />