RES 83307 - Laserfiche WebLink

XIV. XV. SELF K~INTENANCE In the Central Office, a CENTREX spends a lot of time checking its own health. Its control program regularly runs preventive main- tenance routines and diagnostic tests while continuing to process calls. The system reports the results of its maintenance activity through status indicator, alamrs, and internal data logging. Visual status indicators and alarms on a Central Office alarm panel and on the customer's console identify failures quickly. If a failure cannot be corrected or circumvented by the CTX system, CENTREX generated records that will identify the problem. If the problem cannot be cleared in the Central Office, a maintenance person can be dispatched to the customer's site with information that will directly assist in trouble correction. CONTINUING CENTRAL OFFICE CENTREX DESIGN Design does not end with manufacturing. It is part of a continuing process of product evaluation and response to evaluation. Data is continually collected from factory testing and field investigation, and analyzed in relation to design specification. Where product performance can be improved at reasonable cost, design refinements are made. Designing for reliability is an essential part - but only a part - of the reliability structure of the CENTREX. After design, strin- gent manufacturing standards ensure that the designed excellence of CENTREX is faithfully produced. All maintenance appointments will be fully negotiated between Pleasanton and the Repair Service Bureau personnel, and commitments set appropriate to the urgency of the problem and time of day of the request. Pacific Telephone shall assume initial and total responsibility for all maintenance of the system for as long as Pleasanton retains this system. E. No billing will occur from Pacific Telephone if they are the vendor of choice. W~Y - See Warranty Statement in the RFP. GUARANTEES - Pacific Telephone to provide, as expeditiously as possi- ble, temporary or permanent replacement service to City specifications at no charge to the City. XVI. PRICE QUOTATION - See prices already quoted in the RFP.