RES 83307 - Laserfiche WebLink

4. Depth of support backup, training plans and documentation - ORGANIZATIONAL PRINCIPLES OF PACIFIC TELEPHONE Pacific Telephone organizational structure is designed to enable employees to be rsponsible to the needs of its custo- mers, as well as to the internal demands of Pacific Telephone. This structure supports Pacific Telephone'ss objective of assuring the availability of high quality telephone service; maintaining Pacific Telephone's respect for individual employees and their needs for meaningful, productive jobs; maintaining consistency with organizational guidelines; and finally, enhancing management's ability to operate effectively as "One Company - A team." BELL TELEPHONE LABORATORIES (BELL LABORATORIES) Since its establishment in 1925, Bell Laboratories employees have been granted, on the average, a patent every wroking day, and, for the past several years, patents have been issued at about double that rate. Research and development are funda- mental to the progress of the telephone industry. The allocation of funds for these activities, which in 1981 was about $1,694.6 million, has been returned many times over in better communications, greater productivity and economics that have enabled the telephone companies, BOC's, to keep down the cost of telepone service. The following indicated some of these allocations: 21.5% for Operating systems and Network Planning, 15.7% for Switching system Development and Research, 11.6% Transmission System Development and Research, 6.6% Software and Processor Technologies, 15.7% Customer Services, 17.3% Electronics Technology. Bell Laboratories' scientists, engineers and other personnel work at 16 major locations. Some of these locations are in WECO manufacturing plants so that the interaction of final design and production can best be achieved. The Bell Lab's staff at these and other locations totals about 22,000 people. The ability of Bell Labs to maintain a position of technologi- cal leadership in communications has been fostered by the close assocation of Bell Labs, WECO and the associated Bell Telephone Companies, together with the staff groups of AT&T and its Long Lines Department. Their efforts benefit all customers through providing better telephone communications. Today, Bell Labs is universally acknowledged to be the foremost center of communcations technology in the world. The transis- tor was invented there--just one in a continuous stream of innovations that have not only contributed to the steady advance of the Bell System's own technology, but which have enriched the spectrum of technology in other industries, including the computer industry. Innovations at Bell Laboratories have also opened whole new scientific vistas,