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3. EMERGENCY SERVICE Throughout the tern of this agreement, the Contractor shall provide and maintain emergency service response on a 24 -hour, 365 -day basis, including all holidays. All personnel for Contractor that may be dispatched shall have continuous communication access through two -way radio, pager, and /or cellular phone. The response time for initial evaluation, safety, and clean -up tasks is one (1) hour. The outside time limit for follow -up action is two (2) hours from notification. In cases of major malfunction and /or damage, the Contractor shall contact the City Traffic Engineering Division to receive further direction. The Contractor shall respond within one (I) hour after the City is first notified the Contractor's representative of the following events: (1) (2) (3) Any signal controller malfunction Signal equipment knockdowns Other situations that are potentially hazardous to public safety The replacement of burned-out lamps need not be on an emergency basis provided that there are two (2) remaining signal phase indications still in operation. Such replacements shall be completed within twenty -four (24) hours. Contractor shall notify the City Traffic Engineering Division immediately of any change in traffic signal operations. Emergency calls that require replacement of equipment will not require approval from City before such replacements arc commenced. Contractor shall maintain a single local telephone where they can be reached twenty -four (24) hours per day. This telephone number shall be made available to all persons designated by the City. The Contractor shall be responsible for responding to all emergency calls from persons designated by the City. Unless otherwise identified in this Scope of Work or the Agreement, all calls shall be included in the preventative maintenance flat rate, including all "false calls The City realizes that false calls occasionally occur outside of normal operating hours. The City also realizes that it is necessary to respond to all calls related to traffic signal malfunctions. The Contractor shall be responsible for responding to ALL CALLS (including potentially false calls) from designated City officials. This service will be included in the monthly preventative maintenance costs. 3.1 Monitoring Emergency Calls Traffic Signal Maintenance Contract Attachment 3 Scope of Work Contract No. Page 6