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The Contractor shall provide a 24 -hour service for knockdowns and other signal related emergencies. All personnel for Contractor that may be dispatched shall have continuous communication access through two -way radio, pager, and /or cellular phone. Response times are detailed in Section 3 or this document. The Contractor shall provide adequate shop facilities, spare traffic signal components and a lab equipped to operationally test a complete NAZTEC 980 or 2070 signal controller assembly for an extended period. The Contractor shall furnish spare traffic signal controllers, detectors, contlict monitors, etc., when the original units are in the laboratory for repairs. The Contractor shall keep a large stock of common replacement components of a typical traffic signal installation in the City. The replacement component types, quantities and storage location shall be adequate to meet the Emergency and Non emergency Service time requirements detailed in Section 3 of this document. The Contractor shall supply proper field equipment with the technician at all times so he may sufficiently address any problem with the traffic signal as well as maintain communication with the City. This shall include, but not be limited to: PDA or Smartphonc for uploading and downloading new service calls and service call completion, cell phones for communication with the City and a laptop computer with the appropriate hardware and software to configure, operate, or troubleshoot traffic signal equipment. The Contractor shall offer alternatives to existing equipment to meet the changing demand as it occurs, when directed by City. The Contractor shall cooperate with the City Traffic Engineering Division of the Community Development Department in rccalibrating signal timing and progression. The Contractor shall never change signal timing except under the direction of the City Traffic Engineering Division of the Community Development Department. The Contractor shall cooperate with the Police Department, Fire Department, Maintenance Department and other related departments in cases of emergency. The Contractor shall refer all questions from the public not covered under this Agreement to either the City Traffic Engineering Division of the Community Development Department or the City Police Department. 2. PREVENTATIVE MAINTENANCE The Contractor shall provide preventive maintenance services for the traffic signal installations listed in Attachmcnt 1 Intersections. The Contractor shall provide and use a Preventive Maintenance Traffic Signal Maintenance Contract Contract No. Attachment 3 Scope of Work Page 2