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EXHIBIT A-2 PROJECT IMPLEMENTATION PLAN The implementaton process begins with planning and preparation, including team conference calls, to get the process started. Active will set up an email distribution list of those dedicated to the project to help ensure consistent communication between all members of the Active team and the City's migration team. ACTIVE IMPLEMENTATION TEAM Active's hnplementation Services Group will use steam-based approach to work with the City Team ("City StatP') to install, configure, and train City Staff so that City Staff is able to start using its Payment Manager. Led by the Active Project Manager, the Active team for this project will include a Data Profiling Analyst, a Technical Support Specialist, a System Specialist, and a City Training Consultant. The City's Team is led by the Project Manager and is assisted by rho Technical/System Support Specialist and System Administrator. This project will involve Active' hardware and software setup, loading of the City's database, and training the City staff on System functions. The roles and responsibilities are listed below. Active Project Manager As soon as the contract between the City and Active is fiilly executed, Active wilt designate the Project Manager & Team for this project and will provide City with all appropriate contact information. The Project Manager has overall responsibility for the implementation process and master schedule, and he or she details the process and timing of the City's implementation, installation, and training. The ACTIVE Project Manager works closely with the City Project Manager to ensure that all assigned resources (ACTIVE and City) remain attentive to meeting the project completion. The ACTIVE Project Manager will meet weekly, or as deemed necessary, with the City Project Manager to provide a written project status report. Conflict Resoluflon -The ACTIVE Project Manager will report any issues /problems that impede the progress of We project to the City Project Manager. The project managers will work closely to resolve any unresolved issues /problems. The ACTIVE Project Manager can request in writing that the City Project Manager escalate an issue that he /she believes is outside the collective ability of the project managers to resolve and which could have an adverse impact project completion and/or cost. The City Project Manager will meet with the ACTIVE Project Manager to assess the basis of the request and determine if the matter should be escalated to the Executive Committee. The City Project Manager will forward the issue in writing to the Executive Committee and request an executive decision as soon as possible. The Project Manager ensures that the project stays on schedule and serves as a resource when there are questions that fall outside the purview of other team members. The Project Manager ensures a smooth transition from Sales to implementation Services and is available to answer any questioms about the project. When the project draws to a close, the Project Manager facilitates transfer of support from Implementation Services to Customer Services. 10