2002 FEBRUARY - Laserfiche WebLink

6.52.100 in full force and effect, grantor shall, upon three (3) business days' notice to grantee, have the right to procure the required insurance and recover the cost thereof from grantee. Grantor shall also have the right to suspend the franchise during any period that grantee fails to maintain said policies in full force and effect. In order to account for increases in consumer prices, no more than once during any five (5) year period, grantor shall have the right to order grantee to increase the amounts of the insurance provided in the franchise agreement. Such order may be made by grantor after conducting a duly noticed public hearing. Increases in insurance cover- age shall be based upon current prudent business practices of like enterprises involving the same or similar risks. (Ord. 1829 § 2, 2001) 6.52.110 Records And Reports: A. Records Required: 1. Grantee shall at all times maintain: a. A written or computer stored re- cord of all service calls and interrup- tions or degradation of service experi- enced for the preceding two (2) years, provided that such complaints result in or require a service call, subject to the subscriber's right of privacy. b. A full and complete set of record drawings showing the locations of the cable system installed or in use in the city, exclusive of subscriber service drops and equipment provided in sub- scriber's homes. c. If requested by grantor, a summary of service calls, identifying the number, general nature and disposition of such calls, on a monthly basis. A summary of such service calls shall be submitted to the grantor within thirty (30) days following any written request by grant- or, in a form reasonably acceptable to the grantor. d. If requested by grantor, a com- plaint record which shall contain a semiannual (January 1 through June 30 and July 1 through December 31) breakdown indicating the total number of complaints received for the preced- ing reporting period, and shall indicate the classifications of complaints as fol- lows: construction, billing, customer relations/service and miscellaneous. e. A full and complete record of rates for cable services, such as programming services, equipment, installations and other subscriber charges. This informa- tion shall include, but not be limited to, rates for the basic service tier, tiers of service beyond the basic tier, premium service, pay per view services, late fees, additional outlets, converters, remote controls and any charges for installation or service at the subscriber premises. 2. The grantor may impose requests for additional information, records and documents from grantee, provided they reasonably relate to the scope of the city's rights under this chapter or the grantee's franchise agreement. 3. Upon reasonable written notice, and during normal business hours, grantee shall permit examination by any duly authorized representative of the grantor of all: a. Cable system property and facili- (Pleasanton February 2002) 192_18