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An open-ended question measured from 0-30% was issued relating to the most serious issue facing the residents of Pleasanton that you would like to see city government do something about. He said 20% indicated nothing which was extraordinary. Only 25% indicated traffic on city streets as being a problem; housing at 15%; growth and development at 10%; traffic on freeways at 7%; education/public schools at 5%; crime at 4%, drugs at 2%, health care at 2% and taxes too high at 2%. Regarding satisfaction with City services, more than 9 to 10 voters give the City a positive overall job rating at 92% (excellent 28% and good 65%). Pleasanton's job rating tops many of cities at 93% and other cities ranged from 30% to 87%. More than 6 in 10 voters give the City a positive rating for financial management at 63% (excellent 17% and good 46%), which he felt was very high. Pleasanton's fiscal job rating also beats many cities at 63%, and other cities ranged from 15% to 60%. Police, fire, parks services also received high ratings. Ratings for water quality was somewhat low, but services such as planning and engineering services, sidewalk maintenance, building inspection services, street sweeping, animal control, fire services and street maintenance and repair were high. Councilmember McGovern felt the traffic signal timing of 40% saying it was fair to poor should be improved, and Mr. Fairbank said synchronizing signals was expensive, but it is a highly valued service. Mr. Fairbank said most all services have risen in quality of service from 1995 and 2001 ratings. He said respondents see Pleasanton as clean, attractive and well maintained. The least changed areas since 2001 to present included: the City being generally clean, attractive, having well-maintained neighborhoods, and having well-integrated commercial and residential areas. Councilmember Sullivan noticed that "strong" agreement has decreased from the previous years, and Mr. Fairbank said there was a slight drop in the level, but it has not gone to the "disagree" category. He felt Pleasanton growing too fast could have an impact on this perception, but he looks at the combined agree/disagree and there is no movement going into the "disagree" area, which was the most important factor. Councilmember Cook-Kallio confirmed it took approximately 20 minutes for residents to take the survey, questions were rotated by surveyors and he said they generally have a low refusal rate on these surveys. In summary, Mr. Fairbank felt voters were very satisfied with where they live, safety, and services the City provides.. Mayor Hosterman asked how the 400 voter selection was determined, and Mr. Fairbank said they pull a stratified random sample, they start with the city's voter registration rolls based on gender, party, area where they live, and demographics, and they pull 400 clusters which fit certain profiles. Councilmember McGovern said it was a pleasure working with FMMA and felt everyone worked very well together and appreciated his time. She said striving for excellence is something we all do, she hoped we could look at the areas where the City dropped from excellent to good and determine how we can continue to work on these to bring them up. Mayor Hosterman felt the areas where we are striving for excellence are areas we know we need to work on. She was extremely surprised and pleased with the very high numbers and City Council Minutes 7 June 19, 2007