RES 89513 - Laserfiche WebLink

= DEAL ' Address P. O, Box 520; 123 Main Street __ _OMPUTER ' ' ERVICES ~ Contact Jo~ Bjum~ Exhibit(s) 358 ~ 304 ~ 937 113 Rickenbacker Circle, Livermore, CA 94550 415-447-4747 SUPPORT AGREEMENT IDEAL COMPUTER SERVICES "ICS" will provide support ICS is responsible for all parts, labor (within the SPC), and services as described heroin to the extent these services are test equipment to maintain the equipment in a normal ordered by the customer. operating condition. A. DEFINITIONS: D. EXCLUSIONS: As used in this agreement, the following terms shall be as The following are not covered by the MSC: defined in this section. 1. Electrical work external to the equipment. 1. ICS is IDEAL COMPUTER SERVICES 2. Customer ,~ity of Pleasanton 2. Damage due to accident, abuse, failure of building systems, or caused by other than normal use. 3. Consumable supplies (ribbons, paper, media, etc.) 3. MSC is Monthly Service Charge 4. Programming or software support. 4. SPC is Standard Period Coverage; 8 AM - 5 PM, M-F 5. Unauthorized modifications by customer or others. 5. Equipment is Hardware items listed on attached 6. Installation, or de-installation or relocation. equipment exhibit 7. Acts of God, war, strikes, other action outside of the B. TERM: control of ICS. This agreement shall commence on the specified effective date and end upon termination by either party with 30 days E. GENERAL: written notice to the other. ICS at all times in its performance is an independent con- tractor. The customer shall exercise no control over the ac- Additionally, this agreement may be terminated by the occurr- tivities of ICS. ence of any of the following events: 1. Default by either party. All notices, requests and other communications required by the agreement shall be in writing and have proper delivery. 2. Cessation of business or bankruptcy. C. SERVICE: This agreement may be modified or atomended by mutual In consideration for MSC, the following services will be agreement of the parties. performed: The customer is responsible for ensuring all data files and software is adequately duplicated and documented. ICS will ICS will perform regularly scheduled preventative not be responsible for customers failure to do so, nor for costs maintenance in accordance with the manufacturers recommendations. of reconstructing such data, whatever the cause. ICS will respond within 4 hours to the customer site for Payment Shall I~uarterly in advance. remedial maintenance, provided this time is within the SPC. This agreement constitutes the entire understanding between Calls started during the SPC shall be covered under this the parties and shall prevail in the event of disagreement agreement. If the customer specifically requests service out- between the parties. side the SPC, it shall be charged at ICS current rate and in- voiced separately. (Over)