RES 89511 - Laserfiche WebLink

Response to Telephone Reauests for Assistance Deltasystems-will respond to a telephone request for assistance the same day if the call is received before 1:00 P.M. Rocky Mountain Time. If the call is later than 1:00 P.M., the response call may occur the following morning unless the following morning falls on a holiday or weekend. Deltasystems observes Christmas, Easter, New Years, 4th of July, Memorial Day, President's Day, Labor Day, and Thanksgiving. If the call for assistance is about how to perform a function, then resolution will be quick. If there is a software problem, then an assessment is made as quickly as possible and the Customer told of a the time frame in which the software problem will be rectified. Responsibilities of Customer The Customer will maintain the software in the same form and on the same hardware as it is installed by Deltasystems. The Customer will notify Deltasystems, in writing, of any changes in hardware configuration. In the case the Customer requires Deltasystems to maintain the Software on the Customer's site, the Customer will provide the following access: 1. Access to the Software on the Customer's Hardware. 2. Adequate working space and facilities within a reasonable distance of the Customer's Hardware. 3. Access to and use of all information and facilities determined necessary by Deltasystems to service the Software. The Customer is responsible for maintaining a procedure external to the Software for the reconstruction of lost or altered files, data, or programs to the extent deemed necessary by the Customer, and, for actually reconstructing any lost or altered files, data, or programs. Pa_vment for Products and Services The Customer agrees to pay Deltasystems the amount of $ 6,600 for the products and services to be provided under this agreement. Payment shall be made within 30 days of the date of this agreement. Customer will be invoiced annually for support services. Deltasystems Support Page 3 of 5 Agreement 7/1/89