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Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br />On-time performance standards were developed using ADA guidelines, and focus on a pick- <br />up window of I S +/- minutes of stated times. "I'he PPS Task Force standard is that 90% of all <br />pick-ups shall occur within the 15 minute (+/-) window. <br />A completely missed trip is noted as a pick-up made more than one (1) hour late. The PPS <br />standard is not more that 24 missed trips per year. <br />On-time performance is tracked daily using Schedule-Pro software. Monthly and quarterly <br />reports are generated, which include on-time performance. City staff, Pleasanton Paratransit <br />Task Force Members, and the Human Services Commission, reviews these reports. ACT[A <br />staff and PAPCO also review this report semi-annually. <br />Describe your policies concerning the maximum time a rider may be on a vehicle. Indicate if <br />there is a maximum time, and if there is a standard for the percentage of trips that must be <br />completed within this maximum time. <br />Response• <br />The maximum time a rider may be on a vehicle is one (1) hour. As part of the scheduling <br />software criteria, PPS established a one (1) hour maximum ride time. <br />What are your policies for reserving trips? Describe these for each type of trip below. What <br />advance notice is required or allowed? Arc there limits on availability`? <br />Individual Trip Reservation -Subscriptions (Standing Orders): <br />Individual Trip Reservations - A trip can be scheduled up to two (2) weeks in advance. Most <br />individuals reserve round trips with PPS. Rides are reserved on a first-call, first-served basis. <br />Over 300 riders (on a regular basis) use PPS, so the further in advance a trip is reserved, the <br />easier it is for the dispatcher to schedule an appropriate time. <br />Reservations for subscription (or standing orders) arc very limited, and include primarily <br />Adult Day Care and Dialyses clients. Approximately 17% of the annual riders are subscribed. <br />Individual Trip Reservation -Same Day Trips: <br />Due to service demands, PPS is not able to make same-day reservations. <br />Group/Program Trips: <br />PPS does not provide group trips. <br />X'.APara[rnnsit~Annual Program Application Cover FY0708 March 27, 2007.doc <br />Page 7 of 20 <br />