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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Measure B Funding for Meal Delivery Service-current year $ Estimated Measure B Funding for Meal Delivery Service -next fiscal , $ year _. Length (in years) of Measure B Funding, for meal delivery Years When faced with revenue shortfalls, how do you balance meal delivery with trip ', requests? Please explain: Describe Resnonse• Monthly staff meetings are held and include all paratransit staff (dispatchers, drivers, and office aides.) As part of these monthly meetings, on-going training opportunities are scheduled. Training topics include review of daily inspection procedures, CPR, Automated Exterior Defibrillator (AED) and First Aide certification, review of in-home supportive services for seniors, understanding of the City's Scholarship Program, review of proper body mechanics and wheelchair tie down techniques, and on-going communications skills. For FY 2007-08, PPS staff will implement a new PPS Recruitment and "training Program. 1'he program will include the following components: • Driver "l~rainee Education Program structured to recruit individuals as Recreation Aides that meet the PPS core competencies, but lack a Class B Passenger Endorsement license. A 12 week training and testing period will provide applicants a responsible period to successfully complete the testing requirements. "through this program, the City hopes to maintain a qualified pool of paratransit Drivers. • On-going Class B Driver Education to include One-on-One Audits of existing drivers/dispatchers and twice-yearly Defensive Driving In-Class 'Training. • As needed, One-On-One Defensive Driving Refresher "Training for drivers/dispatchers involved in a preventable accident. • Behind-The-Wheel Driver assessment for qualified applicants in full time driver/dispatcher recruitments. The PPS Recruitment and Training Program will be provided through a California licensed school bus instructor, and be a valuable part of the recruitment program as well as driver safety training. Describe your policies concerning timely pick ups or drop offs, including what window is allowed, if there is a standard for the percentage of pick ups or drop offs that must occur within the window, the policy concerning early pick ups, and whether there is a maximum amount of lateness after which a provider no-show or missed trip is counted. Response• X:AparatransitAAnnual Program Application Cover FY0708 March 27, 2007.doc Page 6 of 20