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<br />Exhibit H I STATEMENT OF WORK <br /> <br />2.0 Proiect Ol1!anization <br /> <br />The success of this project is predicated upon the mutual coordinated efforts of both organizations with the overall <br />management being jointly directed by the New World Project Manager and the Customer Project Manager. <br /> <br />New World Staff <br />New World agrees to provide the designated qualified personnel ("Designated Personne''') to perform the services <br />defined within this Scope of Work. Designated Personnel will remain assigned to the project until the conclusion of <br />'Go-Live' support; subject to continued employment with New World and exclusive of personal emergencies <br />beyond the control of New World. <br /> <br />New World will staff the project with the following designated personnel (subject to change): <br /> <br />Executive Soonsors: <br />Mark Dvorak Vice President of Operations <br />Mark is the executive New World Manager for Professional Services and Support over all Aegis projects. Mark <br />will stay actively involved in the project implementation and may attend several on-site projecl stalus meetings. <br /> <br />Jeff Sanders Director of Western Operations <br />Jeff and his team of Project Managers and Trainers are responsible for the implementation of the Customer project. <br />Jeff will be active in the project implementation and scheduling of resources. Jeff will have direct contact on a <br />regular basis with the Customer Project Manager to ensure the highest level of satisfaction during project <br />implementation. <br /> <br />Sales SUDDort / Customer Liaison <br />^(Sales Rep) <br />^ is responsible for the customer liaison during and after the sales process for Customer. ^ will stay actively <br />connected wilh the project and will be included on all project communications. <br /> <br />Customer <br />Customer will stafflhe project with the following personnel: <br /> <br />City Project Manager (TBD) <br />Responsibilities include: <br />. Primary contact for the NWS Project Manager <br />. Review monthly billable and implemenlation schedule <br />. Review and approve implementation schedule <br />. Communicate and inform high level management of project progress, issues, and process changes <br />. Conduct management briefings <br />. Approve project scope changes <br />. Manage scheduling <br /> <br />System Administrator (TBD) <br />Responsibilities include: <br />. Design and implement network connectivity <br />. Design and implement backup system <br />. On-going system support <br /> <br />Agreement 041006 final.doc <br /> <br />CONFIDENTIAL <br />Page 32 of 57 <br /> <br />City of Pleasanton, CA <br />