Laserfiche WebLink
<br />Exhibit H / STATEMENT OF WORK <br /> <br />1.0 Proiect Scope <br /> <br />The objective of this projecl is to implement New World Systems' Aegis/LE Records, Computer Aided Dispatch, <br />Mobile, Field Reporting and A VL software for use by the Customer. The scope of the project includes: <br /> <br />a) Procuring and installing necessary hardware, system software, and network components. <br />b) Installing the Aegis/MSP Licensed software specified in proposal. <br />c) Delivering interfaces as specified. <br />d) Training selected Customer staff on the technical use of the software, including: <br />(1) Daily operations <br />(2) Tuning and performance management <br />(3) Back-up and recovery <br />(4) Reporting <br />(5) Problem resolution <br />e) Training the Customer staff on generating reports to support their business needs. <br />t) Converting CAD/RMS data and importing it into the Aegis/MSP data bases, as needed. <br />g) Training Customer sworn and civilian staff on the business use of the software. <br />h) Implementing the software for product use as specified in the acceptance crileria. <br />i) Providing assistance in reviewing and testing of applications during the "live operational use". <br /> <br />1.1 Kev Assumotions <br /> <br />This SOW and New World's costs to perform the SOW are based on the following key assumptions: <br /> <br />a) Customer has analyzed the licensed New World software, as represented, and has determined that <br />it meets its functional and business requirements. <br />b) Little or no customization or modification requirements for the Aegis application have been <br />defined as of the date ofthis SOW, except as defined in response. <br />c) Work will be performed at Customer and/or New World's project offices and will be performed <br />during normal business hours, except when both parties agree otherwise. <br />d) The project assumes the deployment, implemenlation, and production use 'go-live' on the current <br />major version of the Aegis applications. <br />e) New World may enter into subcontract agreements with Third Parties for performance of any part <br />of New World's duties or obligations, provided that in no event shall the existence of a <br />subcontractor operate to release or reduce the liability of New World to the Customer for any <br />breach in the performance of New World's duties or ohligalions. New World will act as prime <br />contractor between other third party vendors listed in the RFP response. <br />t) New World's Senior PM will be on site at least twice per calendar quarter. New World's Project <br />Manager will be on site as needed. <br />g) Customer shall provide the management effort and staff commitment required to fulfill their <br />responsibilities under the Agreement. Customer shall also provide adequate work space for New <br />World personnel when they are on site. Customer also agrees to provide the training facilities <br />and equipment required (e.g., space and computers to train at least ten people concurrently). <br /> <br />Changes will be managed through the project Change Order Procedure described in Appendix A. <br /> <br />Agreement 041006 final.doc <br /> <br />CONFIDENTIAL <br />Page 31 of 57 <br /> <br />City of Pleasanton, CA <br />