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<br />EXHIBIT B <br />PROJECT MANAGEMENT. INSTALLATION AND <br />TRAINING SUPPORT SERVICES AND FEES <br /> <br />1. Proiect Mana!!:ement Services <br /> <br />New World shall act as Project Manager to assist Customer's management in implementing the Exhibit A <br />software. This responsibility will include documenting, coordinating and managing the overall Implementation Plan <br />with Customer's management and the Customer Liaison. Project Management Services include: <br /> <br />a) a summary level Implementation Plan; <br />b) a detail level Implementation Plan; <br />c) revised Implementation Plans (if required); <br />d) monthly project status reports; and <br />e) project status meetings <br />. a project review (kickoff) meeting at Customer's location <br />. progress status meeting(s) will occur during implementation via telephone conference or at <br />Customer's location; and <br />. a project close-out meeting at Customer's location to conclude the project. <br />f) New World consultation with other vendors or third parties. <br /> <br />To implement the Exhibit A applications, the Project Management fee will be $55.000 <br /> <br />2. Installation and Trainin!! Suooort Hours Recommended <br /> <br />Allocating adequate support service hours for each application of Licensed Standard Software listed on Exhibit A is <br />not only recommended but is also critical for a successful installation of and lraining on each application package. <br />Based on the Licensed Standard Software listed on Exhibit A, 1150 hours of New World installation and training <br />support services have been allocated. A voiding or minimizing custom or modified features will aid in keeping the <br />support costs to the amount allocated. Customer agrees to reimburse New World for support trips canceled by <br />Customer less than ten (10) days before the scheduled start date to cover New World's out-of-pocket costs and lost <br />revenues. The recommended installation and training support services include: <br /> <br />a) installation of each package of Licensed Standard Software; <br />b) Customer training and/or assistance in testing for each package of Licensed Standard Software; <br />c) lailoring of Licensed Standard Software by New World technical staff and/or consultation with <br />New World lechnical slalf.; <br />d) Assistance on schema and placement of elements; and <br />e) New World is not responsible for extraction, correction/cleansing, data load <br /> <br />The project management, installation and training support services are performed at Customer's premises and/or at <br />New World national headquarters in Troy, Michigan (e.g., portions of project managemenl are performed in Troy). <br /> <br />3. Interface Installation Service Fees <br /> <br />A flat rate fee is charged for the installation of selected interfaces on Exhibit A. This fee does not include hardware <br />and/or third party product costs. Whenever possible, this work will be done remotely, resulting in savings in travel <br />costs. If on-site installation and training is required, Customer will be responsible for the actual travel costs, in <br />accordance with travel cost provision in Section 4 of this Exhibit. Installation includes the following interfaces with <br />these corresponding fees. <br /> <br />a) <br />b) <br />c) <br /> <br />Operating System Assurance <br />911 Inlerface <br />Redundancy <br /> <br />$7,000 <br />4,000 <br />10,000 <br /> <br />Agreement 041006 final.doc <br /> <br />CONFIDENTIAL <br />Page 17 of 57 <br /> <br />City of Pleasanton. CA <br />