SR 06:114 - Laserfiche WebLink

5.1 As provided for in Exhibit B and concurrent with timely payments, New World shall make available to Customer qualified representative(s} who will provide installation and training support services for each application of the Licensed Software delivered. See Exhibit B for a description of the services provided and the applicable fees and procedures. 6. 0 CUSTOMER LIAISON AND CUSTOMER RESPONSIBILITIES The successful implementation of the Licensed Products into Customer's environment requires Customer's commitment to and cooperation in the implementation process. Accordingly, Customer hereby agrees to the following: 6.1 Customer understands that the Licensed Software is designed to run in a specified operating environment which includes hardware, software and related equipment not provided by New World. Customer is responsible for assuring that the appropriate hardware equipment, related components and all cabling are inslalled timely and are suitable for the successful installation of the Licensed Software. 6.2 Customer agrees 10 provide the management interface and support necessary to successfully complete the implementation of the Licensed Software. This support includes upper level priority setting and timely involvement during and after a change in Customer's organization. Customer's operations and/or after changes in Customer's internal policies or procedures which directly affect the software implementation. 6.3 Customer shall assign an upper level employee to serve as the Customer Liaison for the duration of the Licensed Software implementation. If Customer must replace the Customer Liaison for reasons beyond its control. Customer will assign a new Customer Liaison as soon as reasonably possible. New World is not responsible for any delay caused directly or indirectly by the reassignment of the Customer Liaison. In addition to other duties and responsibilities, the Customer Liaison shall: (i) provide timely answers to New World's requests for information; (ii) coordinate a mutually agreeable training schedule; (iii) have authority to sign for and obligate Customer to any matters relating to service requests. design documents. performance test documents and/or delivery and service dates; (iv) in situations where Customer participation is required, provide timely input for systems definition, detail design, and use of the software system. 6.4 Customer is responsible for creating and maintaining its master files, tables and the like which includes accurate data entry. accurate file editing and overall file control to assure successful systems performance. 6.5 Customer shall provide qualified personnel with sufficient backup to be trained to use the Licensed Software and to interpret the output. Applying the output information in Customer's environment is Customer's sole responsibilily. 7.0 BILLING AND ADDITIONAL A UTHORlZED USER CHARGES 7.1 The attached Exhibits set forth the manner in which fees and payments shall be allocated and made under this Agreement. Past due amounts are subject to a service charge of 1.5% per month, which charge Customer agrees to pay. Service charge shall not exceed 10% per year. To the extent Customer imposes additional requirements on New World for services other than those expressly provided in this Agreement. New World retains the right to make additional price adjustments and/or any other adjustments that may be necessitated. Before performing these additional services. New World will noliry Customer that the services are subject 10 additional charge(s}. 7.2 If Customer wishes to add additional authorized users beyond the number(s} specified on Exhibit A, Customer agrees to pay the additional user fees at the then current user-based prices in effect. SSMA fees shall be increased according to the upgraded user-based charges on the next annual billing date after the additional authorized users are added. With said payments, the license provided in Section II, Paragraph 1.0 permits Customer's use of the Licensed Software for the specified users. 7.3 Customer shall notiry New World if additional aulhorized users need to be added to access the License Software and will pay the additional authorized user fees promptly when invoiced. 7.4 Any taxes or fees imposed from the course of this Agreemeut are the responsibilily of the Customer and Customer agrees to remit when imposed. If an exemption is claimed by the Customer, an exemption certificate must be submitted to New World. Agreement 041006 final.doc CONFIDENTIAL Page 4 of 57 City of Pleasauton, CA