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<br />Alameda County Transportation Improvement Authority
<br />Special Transportation for Seniors and People with Disabilities
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<br />
<br />9, 1\1E,\1. DELIVERY SERVICE
<br />
<br />Provide information about your program's meal delivery service in the table below,
<br />including funding allocations in the current fiscal year and next year (claim year), the length
<br />(in years) that you have used Measure B funds for meal delivery, and how you plan to fund
<br />your program if faced with revenue shortfalls,
<br />
<br />i~~:~~J~~~:~gIO;~l~f~!~~f~~;it~~~~~t~~e~~:~~~::~~-T~l--~~-_,_-~'--'-"---I
<br />
<br />: year i i
<br />: .....m"_._.'_....,....... .__.......... ........"...."...."." "......-- .............."."....".__.._..__........................."._ _"'''''''''___''''.'.''''.'.'.'.'.'.____ _............................___ ._._.._._......_..,..,..+:___..,..,-__..,.,..--._~~.,-.,...._~-j
<br />,~tl.".gt~_(iE.J::~~sl o(M_easure 13 Funding for meal delivery . i. . Years i
<br />r When faced With revenue shortfalls, how do you balance meal deltvery WIth trip I
<br />I requests? Please explain: . ,
<br />
<br />l - - ...._... -, .......... ......... ...... ... ..__._.... _........ ... _ _._.'............'........0..'_.._.__.__.'.'.'..........'..._.,__,.,___...'.'-'-'-.....'.'.__.__..__.____"_...,-,,,,,-...,.,...'.'__'-_'_"""""'.'_'.'.".'__'_""'_ ."...}~L._.~.~._._:____"__"-,.".l
<br />
<br />Response:
<br />
<br />Monthly staff meetings are held and include all paratransit staff (dispatchers, drivers, and
<br />office assistant). As part of these meetings, on-going training opportunities are scheduled.
<br />Training topics include: review of daily inspection procedures, CPR and I st Aid certification,
<br />review of the City of Pleasant on Senior Scholarship Program, review of wheelchair tie down
<br />procedures, proper body mechanics, communication skills, and defensive driving skills.
<br />
<br />On-going outside service agency staff, such as Senior Support Programs of the Tri-Valley
<br />and Spectrum Home Delivered/Congregate Meals Program, also provide updates on services
<br />available to the clients.
<br />
<br />11. ON-'( mE PERFORI\IAI\CE
<br />
<br />Describe your policies concerning timely pick ups or drop offs, including what window is
<br />allowed, ifthere is a standard for the percentage of pick ups or drop offs that must occur
<br />within the window, the policy concerning early pick ups, and whether there is a maximum
<br />amount of lateness after which a provider no-show or missed trip is counted,
<br />
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