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<br />Alameda Connty Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />Response: <br /> <br />On-time performance standards were developed using ADA guidelines and focus on a pick- <br />up window of IS +/- minutes of stated times. The PPS Task Force standard is 90% of all <br />pick-ups shall occur within that IS minute (+/-) window. <br /> <br />A completly missed trip shall be noted as a pick-up made more than one (I) hour late. PPS <br />standard is not more than 24 missed trips per year. <br /> <br />On time performance is tracked daily using Schedule-Pro software. Monthly and quarterly <br />reports are generated, which include on-time performance. These reports are reviewed by <br />City of Pleasant on staff, Pleasanton Paratransit Task Force members, and the Human <br />Services Commisssion, as well as staff from ACTIA. P APCO reviews this report semi- <br />annually. <br /> <br />12. RIDE 'IHIE POLICY <br /> <br />Describe your policies concerning the maximum time a rider may be on a vehicle. Indicate if <br />there is a maximum time, and if there is a standard for the percentage of trips that must be <br />completed within this maximum time. <br /> <br />Response: <br /> <br />The maximum time a rider may be on a vehicle is one (I) hour. As part of the scheduling <br />software criteria, PPS established a one (1) hour maximum ride time, <br /> <br />13, RESER\'ATIOI\' POLICIES <br /> <br />What are your policies for reserving trips? Describe these for each type of trip below. What <br />advance notice is required or allowed? Are there limits on availability? <br /> <br />Individual Trip Reservation - Subscriptions (Standing Orders): <br /> <br />Individual trip reservations - A trip can be scheduled up to two (2) weeks in advance. Most <br />individuals reserve round trips with PI'S, The important thing to remember is that PPS is not <br />an unlimited resource. Rides are reserved on a first call, first served basis. Over 361 riders <br />(on a regular basis) use PPS, so the further in advance a trip is reserved, the easier it is for the <br />dispatcher to schedule an appropriate time, <br /> <br />Reservations for subscription (or standing orders) are very limited, and include primarily <br />Adult Day Care and dialysis clients. Approximately 16% of the current PPS rides are <br />subscribed. <br /> <br />Individual Trip Reservation - Same Day Trips: Due to service demands, PPS is not able to <br />make same-day reservations. <br /> <br />C:\Documents and Settings\pamd\Local Settings\Temporary Internet Files\OLK3\2006-07 annual application.doc <br />Page 6 of 19 <br />