RES 97088 - Laserfiche WebLink

PARTY OF INTEREST: Refers to the registered owner of the vehicle, or the owner's agent. An agent is a party who may lawfully act on behalf of the registered or legal owner of the vehicle. PORTAL TO PORTAL: Service shall start at the time of departure from the place of business or point of dispatch, whichever is closer to the location of the call, and shall end at the estimated time of return to the place of business or the completion of the call, if another call is pending, whichever is shorter. Return to place of business includes a reasonable and verifiable amount of time required to place the tow truck back into service when unusual circumstances require additional time that are not part of normal operating procedures. (Examples: 1) 4 X 4 recovery in the mud: reasonable to charge for cleaning mud from truck and equipment, 2) burned car on car carrier: (reasonable to charge for cleaning burn debris from carrier bed), "Portal to Portal" shall also mean "Portal to End of Service." POSSESSION: Pursuant to Section 3068 of the Civil Code, possession is deemed to arise when the vehicle is removed and is in transit. PUBLIC SAFETY RESPONSE: A response which results in a storage of a vehicle at the direction of an officer. This does not include a storage at the request of the vehicle operator, registered owner, or agent. REPRESENTATIVE: A person or group of persons appointed by the operators within the Pleasanton area, designated to represent their interests to the specified supervisor. RESPONSE TIME: The period of time from an operator's notification by the Police Department to the arrival of the tow truck at the location requested. RETAIL RATE: The usual customary retail rate charged by an operator to individual retail customers. This is the competitive rate a company has posted in the office and quotes over the phone. -A2-